Our friendly customer care team is available Monday to Friday between 9:00 am – 5:00 pm AEST and Friday - Tuesday 4:00am - 1:00pm EST

You can reach us via Live Chat during working hours, or
email us at 17640627876@163.com

Please allow our team 24 hours to reply to your email request.

When you place an order, you will receive an email containing your order number and order details. If you did not receive this email, please check your junk folder and
if it’s not there, please contactare customer care team via Live Chat Monday-Friday 9am-5pm AEST and Friday-Tuesday 4:00am - 1:00pm EST, or email us at 17640627876@163.com and we will resend you your order confirmation.

Unfortunately, we cannot make any changes to your order after it has been placed. However, if you have entered the incorrect shipping address please contact us within 1 hour of placing your order.
Our customer care team is available via Live Chat Monday-Friday 9am-5pm AEST and Friday-Tuesday 4:00am - 1:00pm EST, or email us at 17640627876@163.com Remember to include your order number, address and any other relevant information.

Note: Sea Level Swim Australia is not responsible once yourpackage has left our warehouse facility.

-Credit / Debit Card: VISA, MASTERCARD, AMEX
-Paypal
-Afterpay
-Klarna
-ShopPay
-Apple Pay
-Google Pay

All orders are processed in USD. If you are located overseas your bank statement will show your local currency.

Gift Cards are purchased through our website and
expire within 3 years from the date of purchase. Gift Cards are exempt from customs
duties and taxes. Gift Card-only orders are delivered free of charge. Standard delivery charges apply when a Gift Card(s) are purchased in a mixed basket with other products.

Gift Cards cannot be returned or exchanged. Returned items purchased with a Gift Card will be refunded as account credit, which can be redeemed against your next order.

Gift cards are not transferable between stores.

At this stage, we are unable to ship directly to the following countries:

• Russian Federation
• Ukraine
• Kazakhstan
• Israel
• Slovakia
• United Arab Emirates
• Greece
• Cyprus
• Italy
• Lebanon
• Mexico
• Turkey
• Lithuania
• Switzerland

We currently have distributors in the following countries:

We will email you tracking details so you can track your
order here:

DHL Express
Please track you order via this link:
https://www.dhl.com/us-en/home/tracking.html

If your tracking information says your order has not been delivered you must contact the delivery company directly and request a proof of delivery. If you have this and are still unable to locate your parcel, please contact our customer care team.

The estimated delivery time of your order will depend on your shipping location and the volume of orders being processed at that time

Metro Areas - 3-5 working days
Regional Areas - 5-10 working days
New Zealand - 3-7 working days

Please note that the above is a guide only. We are not
liable for any delay in delivery. The timeframes above are based on our delivery partners’ recommendations and are subject to change. For more
information, please contact the delivery service provider directly.

If you received the wrong item, a faulty item or we missed an item from your order, please contact customer care via email,17640627876@163.com as soon as possible with:
-Your order number
-Style number, colour & size
-Two or more photos of the item and swing tag

If you change your mind about an item purchased online, you
are entitled to a refund, store credit or exchange within 30 days of your purchase, should it meet the below requirements:

- The item is full priced.
- The Item is in its original packaging, unworn and in its original condition.
- Tags and hygiene strip are attached.

Please note, we do not accept returns for any styles purchased during a flash sale or promotion unless faulty.

Please visit our returns page HERE for our returns policy and instructions on how to initiate a return.
Having issues? Please contact our customer care team during business hours via Live Chat, or email us out of business hours

17640627876@163.com

Note - items that are marked 'Final Sale' can not be returned or exchanged for store credit.

Please allow 4-6 business days for us to process your return.

Unfortunately, as much as we'd like to further assist you, we would not be able to since this was not directly purchased from our online store. If you could please contact your store of purchase regarding your item, they will assist you with compensation based on their store policy.

Select store credit or exchange to avoid any postage costs.

For ALL refunds, you will be charged a $11.95 handling fee, which covers postage back to our warehouse.

Please note, we do not accept returns for any styles purchased during a flash sale or promotion unless faulty.

There is a section specially for promo codes in our check out! After clicking ‘Check Out’ in your cart, you will be directed to the ‘Information’ tab where on the right-hand side of the page is the section for you to enter your discount code/gift card number.

Enter the promo code or gift card number here and click APPLY. This will automatically update your order total to the discounted price.

Please note, we cannot apply your discount code after you have placed your order.

Unfortunately once your order has been placed we are unable to add in your discount code.

The only way to claim your discount on your purchase is to enter a discount code during checkout and it can not be added afterwards.